SHIPPING

For purchase directly to Velvet Closet

We ship in all Europe including Turkey, Russia, Belorussia, Ukraine and UK free of charge with the local fast delivery services. Chosen carrier will be given prior purchase. If you have a preferred carrier feel free to indicate it at the time of purchase (extra fees may apply). All shippement are insured with tracking number and signature required by the the recipient. Orders are shipping as soon as possible after payment clears within 72 hours.

Please note:
  • A signature is required to get the parcel therefore please choose a place where you will be at the delivery time.
  • We do not ship Post Office Box or APO/FPO addresses
  • Hand to hand delivery is possible under certain circumstances

Delivery time:

Once your payment is cleared the parcel will be ready and send within 72 hours, the estimated delivery time can vary from 1 to 5 working days. A tracking number will be giving to you.

For international shipping, feel free to contact us: info@velvet-closet.com

 

For purchase through chosen partner or platform

Please refere to their delivery policy. Worldwide shippement is possible.

RETURN

For purchase directly to Velvet Closet

If an item has been purchased in person, it is sold “as seen” and we reserve the right to not accept a refund request. Items on where it’s mention that the sale is final can’t be returned.

Online sales: Within 7 days of receiving your item, you have the possibility to return it at your own expenses once you have received a return request approval with a Return Number from us. Every return must be authorized by Velvet Closet and sent to the given address. Return request must be justified. We do our best to provide you with clear pictures and exact description of each product.

All items should be returned as they were received with all relevant tags and documents in place. Returned products do not matching their original state may not be accepted and shall be returned to the buyer.

All items must be returned with an approved courier via a trackable method. The buyer should carry the return expenses. 15€ will be deduced from the refunding for restocking fee and original shipping costs.

We are not responsible for returned items that have been lost in transit.

 

Return Policies:

1. Do not remove the security tag or any other tags attached to the item until you are certain you are keeping the item. If you attempt to remove the security tag or the original tags on the item a return will not be accepted.

2. Returns must be sent within 7 days from the date of receipt in the original or similar, safe packaging.

3. The Return number should be written on the box.

4. Item that has been used, altered or damaged cannot be accepted.

5. Return cost is at the customer expenses

6. Returning items that are not delivered on time, without the return number or delivered at the wrong address will result from a 5% fee deduce from any refund.

7. For all returns, the original shipping charges are non-refundable.

We strongly advise you to insure your package for the full value of the merchandise with a tracking code that you will provide us. A signature upon delivery is definitly a good option too. You are responsible for the full cost of the item should it get lost in shipping. We will notify you shortly once received.

For purchase through chosen partner or platform

Please refere to their return policy.

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